Effective Communication
November 14, 2006
Patricia J Scott PhD, MPH OTR, FAOTA
Welcome
Introductions
Speaker Bio:
 |
Patricia J Scott, PhD, MPH, OTR,
FAOTA
Dr Scott is Chair of the Occupational Therapy Program at
Florida International University in Miami. She is
recognized as an AOTA Fellow for Excellence in Teaching
and Innovation in Clinical Practice. She has a PhD in
Public Policy Analysis, a Masters in Public Health and
of course, her first degree in Occupational Therapy.
This topic, on communication effectiveness has been one
of her favorites since she first supervised fieldwork
students, over 25 years ago. |
Participant Objectives:
- State 5 barriers to effective clinical communication.
- Identify 3 strategies that work in building collaboration
from communication crisis.
- Utilize a multisensory method of overcoming obstacles to
effective communication.
Red Flags
# 1: Unprofessional dress that is poor reflection
# 2: Late arrivals
# 3: Misses meetings and deadlines
# 4: Poor documentation
# 5: Lack of socialization (withdrawal)
# 6: Involvement in cliques
# 7: Defensiveness
# 8: Excuses and poor coping
# 9: Poor judgment and decision making
#10: Find yourself getting annoyed
Desired Outcome
To incorporate STARS strategies into your supervision style;
don’t get to the point of crisis.
STARS strategies
Share - Teach/transfer - Accept/attend - Respond/request -
Show Objectivity
Barriers
Unclear expectations
Projection/transference
Stereotypes and biases
Language/semantics
Personal style differences
Strategies
Focus on shared outcome - Diffuse emotion - Involve a neutral
party
Sensory-motor
“Walk-with” - “Hand over hand” demonstration - “Practice and
build confidence”
Remember: If in doubt, call in the cavalry… the University |
